Shipping policy

🐟 For Frozen Seafood & Dry Goods

❄️ Expertly Handled, Temperature‑Protected

Our frozen seafood is carefully packed and shipped in specialized insulated packaging designed to maintain safe temperatures throughout transit. Dry goods are packed securely to prevent damage, while frozen items receive full cold‑chain protection.

📦 Order Processing & Delivery

Fulfillment Window: Orders are processed within 1–3 business days.
Strategic Shipping: We primarily ship Monday through Wednesday to avoid weekend delays. Orders placed Thursday–Sunday typically ship the following Monday.
Tracking: You’ll receive a shipping confirmation and tracking number as soon as your order leaves our facility.

❄️ Our Commitment to Cold‑Chain Integrity

Thermal Protection — Every frozen item is packed in high‑density insulated coolers with dry ice or gel packs.
Flash‑Frozen Quality — Most seafood is flash‑frozen at peak freshness to preserve texture and flavor.
Weather Monitoring — During extreme heat waves, we may delay shipping to ensure safe arrival.

🚚 Shipping Options

Priority Overnight — Recommended for highly perishable frozen seafood.
2‑Day Air — Available for select regions and items with longer temperature stability.

Note: We currently do not ship to PO Boxes, Hawaii, or Alaska due to temperature‑control limitations.

⚠️ Important Arrival & Storage Information

Frozen seafood requires prompt attention upon delivery.

Inspect Immediately: Open your package upon arrival. Frozen items should be cold to the touch or frozen.

Storage:
Frozen seafood → place in the freezer immediately.
Dry goods → store in a cool, dry place.

The “6‑Hour Rule”: Melo Meelo is not responsible for spoilage if a package is left unattended for more than 6 hours after the recorded delivery time.

🌟 Pro Tips for the Best Culinary Experience

Slow Thawing — Thaw seafood in the refrigerator overnight for best texture.
Avoid Hot‑Water Thawing — It can compromise quality and safety.
Pat Dry Before Cooking — Helps achieve better searing and texture.

🌱 Natural Variation

Seafood is a natural product. Variations in size, color, and shape are normal and expected. We guarantee that every item meets the Melo Meelo standard of quality.